Naomi Nwogu

Technical Support Specialist | Junior DevOps Engineer

[email protected] +2347068858157 https://www.linkedin.com/in/naomi-nwogu-8339a5215/?skipRedirect=true

Summary

Junior DevOps Engineer and IT Support Specialist with hands-on experience supporting users, troubleshooting technical issues, and assisting with cloud-based systems. Skilled in resolving application problems, guiding users, and supporting basic DevOps workflows, including CI/CD concepts, monitoring, and Linux systems. Passionate about building reliable systems while delivering excellent customer support

Experience

| IT Support & Customer Service Associate

Haphlex.com

2024 - 2025

Customer Service & Operations Support Officer

Pala Groups

2025 - 2025

Junior Devops Engineer

Digital IT Support

2025 - Present

• Basic experience with AWS cloud services and deployments

• Exposure to Linux command-line operations

• Understanding of CI/CD pipelines and GitHub workflows

• Familiar with monitoring tools like Prometheus and Grafana

Education

Bachelor of Science

University of Port Harcourt (UNIPORT)

Educational Pyschology

2015 - 2020

Computer Science

Digital Witch

IT Support — Digital Witch

2023 - 2024

Digital Witch

DevOps Engineering

2025 - 2026

Skills

IT Support & Troubleshooting • Customer Support (Email/Chat) • Linux Basics • AWS Fundamentals • CI/CD Concepts • Monitoring (Prometheus, Grafana) • Networking (DNS, TCP/IP) • Documentation

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