Strategic and results-driven International Operations Manager with 10+ years of progressive leadership experience in global freight forwarding across air, ocean, and domestic transportation. Proven expertise in multimodal operations management, carrier negotiations, pricing strategy, regulatory compliance, and full shipment lifecycle oversight. Experienced in leading cross-functional teams, conducting executive-level customer meetings, optimizing processes, and driving service excellence to increase client retention and profitability. CargoWise Certified Super User with Dangerous Goods (DG) Certification and strong operational and financial acumen.
InstiCo Logistics
Direct full-cycle air, ocean (FCL/LCL), and domestic freight operations, ensuring compliance, efficiency, and high service standards.
Develop and execute pricing strategies, prepare competitive quotes, and analyze market trends to protect margins and secure new business.
Negotiate carrier contracts and service agreements with airlines, steamship lines, trucking providers, and international agents.
Lead and mentor a team of 5 operations professionals, establishing KPIs, conducting performance reviews, and strengthening operational capabilities.
Conduct regular customer meetings and quarterly business reviews to discuss performance metrics, resolve service gaps, and identify growth opportunities.
Serve as senior escalation point for strategic and high-value accounts, resolving complex operational challenges.
Oversee compliance with IATA, CBP, AES, and Dangerous Goods regulations, ensuring audit-ready documentation and procedural accuracy.
Analyze operational data and implement process improvements to enhance on-time performance and customer satisfaction.
Collaborate with Sales leadership on RFPs, strategic pricing, and business development initiatives.
Develop and standardize SOPs to improve efficiency, scalability, and service consistency.
DB Group America, LTD
Directed daily air and ocean import/export operations aligned with company strategic objectives.
Oversaw order planning, staff scheduling, rate quoting, and cargo space procurement.
Supervised department staff, monitored KPIs, and implemented corrective action plans.
Ensured compliance with U.S. Customs regulations, AES filings, and company SOPs.
Strengthened documentation controls and improved workflow efficiency to reduce service disruptions.
Managed complex and high-volume client accounts, maintaining strong service performance and retention.
Provided operational reporting and performance updates to senior leadership.
DB Group America, LTD
Directed daily air and ocean import/export operations aligned with company strategic objectives.
Oversaw order planning, staff scheduling, rate quoting, and cargo space procurement.
Supervised department staff, monitored KPIs, and implemented corrective action plans.
Ensured compliance with U.S. Customs regulations, AES filings, and company SOPs.
Strengthened documentation controls and improved workflow efficiency to reduce service disruptions.
Managed complex and high-volume client accounts, maintaining strong service performance and retention.
Provided operational reporting and performance updates to senior leadership.
DSV Air & Sea, Inc.
Managed high-volume international air and ocean shipments from booking to final delivery.
Processed hazardous materials shipments in compliance with IATA and CFR regulations.
Negotiated rates, optimized routing, and established shipment profitability.
Coordinated government agency releases and ensured accurate shipment documentation.
Monitored shipments proactively to mitigate delays and resolve operational issues.
Panalpina, Inc.
Managed air and ocean import files for Beneficial Cargo Owners (BCOs).
Verified AMS filings and ensured compliance with U.S. Customs and Border Protection regulations.
Executed billing functions including invoice generation, credit notes, cost accrual review, and reconciliation.
Collaborated with finance to resolve discrepancies and protect revenue integrity.
Recorded operational incidents and implemented corrective measures.
Trained and mentored new team members.
Awarded Employee of the Month (May 2017, July 2019).
Miami Dade College
Supply Chain Management
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