Darcell Edwards

Front Desk Supervisor

Chandler, AZ 85225

Professional Summary

Seeking a position in a company that will allow the utilization of acquired skills and ability to advance In the company. I'm positive and willing to learn, retain and grow within the company. Motivated professional Adept at building productive relationships, resolving complex issues, and winning customer loyalty. Bringing 6+ years background maintaining customer satisfaction and contributing to company success. Bringing extensive high-call volume experience in inbound calls and face-to-face Customer Service.

Experience

Front Desk Supervisor

Sanctuary Resort & Spa
Feb 2025 — Present

  • Provide exemplary customer service to guests and managed inquiries effectively.

  • Supervised front desk staff to guarantee exceptional customer service delivery.

  • Trained new employees on front desk procedures and systems.

  • Conducted night audits to ensure accurate financial reporting.

Customer Service Representative

Toyota Financial Services
2021-10 — 2025-02

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Mail Handler

United States Post Office
2020-04 — 2021-10

Loaded over 1,000 letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Proved successful working within tight deadlines and a fast-paced atmosphere.

Security Officer Supervisor

Thompson Security
2018-03 — 2020-03

Oversaw team of up to 6 security officers and managed administrative duties, including scheduling and performance evaluations.

Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.

Recorded incident reports with detailed accounts of occurrences.

Customer Service Representative

United Health Group
2017-08 — 2018-03

Averaged 50-65 customer telephone calls promptly to avoid on-hold wait times.

Provided primary customer support to internal and external customers in fast-paced environment.

Driver, Crew and Supervisor

Marcos Pizza
2015-09 — 2018-03

Generated consistent referrals and repeat business by providing friendly and fast service.

Coordinated efficient routes to avoid delays and optimize schedules.

Warehouse Worker

RemX Specialty Staffing
2015-01 — 2015-08

Used automated mail processing equipment to sort and collate mail.

Performed routine preventive maintenance on sorting machines and removed envelope jams.

Temp Worker

Aerotek
2014-02 — 2014-07

Carried out day-day-day duties accurately and efficiently.

Customer Service Representative & Trainer

Safelite Solutions
2011-01 — 2013-02

Assessed student needs to develop effective training plans.

Gathered and organized supplementary material to support structured lessons.

Security Guard Supervisor

G4S Secure Solutions
2008-07 — 2010-12

Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras.

Responded quickly to incidents and assessed active situations for security concerns.

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