Disciplined and detail-oriented professional with experience in customer service, financial operations, and security support at Wells Fargo and PNC Bank. Proven ability to maintain safety, enforce procedures, and manage high-pressure situations with professionalism and sound judgment.
Skilled in conflict de-escalation and situational awareness, developed through hands-on experience in security roles. Brings managerial and team coordination experience within a nonprofit setting, demonstrating leadership, accountability, and effective communication with diverse populations.
Wells Fargo
Delivered personalized banking solutions by assessing client needs and recommending accounts, credit, and financial products.
Built strong customer relationships, driving retention and cross-selling opportunities.
Processed transactions accurately while maintaining strict compliance with banking regulations and security protocols.
Consistently met performance goals in sales, service, and operational efficiency.
Securitas Security Services
Secured building against unauthorized access and conducted regular patrols.
Provided customer service to visitors and staff while maintaining secure environment.
Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Responded to alarms and investigated disturbances.
Defused conflicts using de-escalation and crisis management techniques.
PNC Bank
Referred clients to specialists in areas such as investments, mortgages, and business banking services.
Assisted customers with opening and managing multiple types of accounts.
Cultivated trusting relationships with customers with confident and professional approach.
Provided exceptional customer service by promptly addressing concerns and resolving issues.
Identified potential customers through research and networking.
Denver Screenprint & Embroidery
Trained new hires on quality control processes and company standards.
Collaborated with leadership to identify process improvements and reduce production issues.
Investigated customer complaints and ensured timely resolutions.
Simplia Inc.
Lead Sales Representative for a growing website development and design company that provides website and online marketing services to small business owners.
Established and maintained rapport and finding/setting appointments with interested prospects.
Exceeded quotas frequently with continuous product pushes and attention to customer needs.
LA Fitness Inc.
Resolved guest complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Handled stressful situations professionally and multitasked with ease.
Identified and met customer's needs with consultative sales techniques.
Uni Kraft Cabinetry
Followed detailed assembly instructions, blueprints, or schematics for product assembly.
Maintained clean work environment by removing debris and disposing of waste materials responsibly.
Avoided wasted materials and poor quality concerns by measuring and marking dimensions prior to cutting.
Iskcon Inc.
Help manage and coordinate the operations of a non-profit organization.
Served and lived inside of a Temple as a full-time missionary.
Delivered fast and friendly service to handle questions and service complaints.
Documented, researched, and resolved customer service issues.
CUNY College of State Island
Classical Guitar Studies (Music Theory Focus)
Boy Scouts of America
Achieved the highest rank by demonstrating leadership, initiative, and commitment to community service
Planned and led a service project from concept to completion, coordinating volunteers and managing resources
Developed skills in leadership, project management, teamwork, and problem-solving
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