Magdalena Wałęka

Lead a high-performing team delivering comprehensive Salesforce solutions, managing the portfolio of services and ensuring superior client satisfaction.

Collaborated with business stakeholders and technical teams to align service & product delivery with business goals.

Developed scalable and flexible post-implementation support models.

Optimized internal processes and worked closely with sales teams on service design and product pricing.

Drove Delivery Process Optimization and implemented successful upselling strategies to enhance revenue growth.

Acted as the primary point of contact for top-tier clients, ensuring high-quality service execution aligned with ITIL best practices (e.g., Change, Incident, Problem Management).

Conducted strategic meetings to align services with long-term business objectives.

Negotiated contracts and developed client initiatives for timely delivery and budget adherence.

Participated in service expansions, resulting in enhanced client relationships and revenue growth.

Developed operational standards for a newly formed team supporting Salesforce solutions, implementing Agile methodologies and Scrum framework for daily operations.

Recruited and built a high-performing team, ensuring excellence in service delivery.

Defined workflows aligning with Salesforce best practices.

Aligned team activities with company goals while meeting client expectations.

Improved team dynamics and optimized workflows for consistent service delivery.

Oversaw client accounts, ensuring alignment with SLAs and KPIs.

Collaborated with internal teams to tailor solutions addressing client needs.

Led projects across sectors, ensuring scope, budget, and timeline adherence.

Coordinated cross-functional teams and managed risk, budgeting, and resource allocation.

Supported Senior Project Managers in project coordination.

Independently managed smaller-scale projects and contributed to client solutions.