Zeynep Derinalp

Overseas Trade Operations/Management

Professional Summary

Results-driven Operations Management with 15+ years of experience in international trade, logistics, and customs management. Proven ability to lead cross-functional teams, optimize processes, reduce operational costs, and drive performance through KPI management and strategic planning.

Experience

Overseas Operation Deputy Manager

Panasonic Life Solutions
2019-04 — 2026-04

Lead and manage a team of 5–8 employees in overseas operations.

Oversee high-volume daily export operations across multiple international markets.

Manage end-to-end international trade processes including customs clearance and documentation.

Coordinate with freight forwarders, customs brokers, and global suppliers.

Lead contract management processes with logistics providers, customs brokers, and suppliers.

Drive process improvement initiatives to enhance operational efficiency and workflow optimization.

Reduce transportation costs through strategic planning and vendor negotiations.

Define, implement, and monitor KPIs to improve operational performance and efficiency.

Manage KPI tracking processes and ensure alignment with business objectives.

Conduct monthly and annual forecasting for sales and operations planning.

Collaborate with SCM, warehouse, and sales teams to ensure alignment.

Lead YYS (AEO) preparation and internal/external audits, ensuring compliance.

Prepare and present operational and performance reports to management.

Export Operation Senior Specialist

Panasonic Life Solutions
2009-12 — 2019-04

Managed daily export operations and coordinated international shipments.

Prepared export documentation and ensured regulatory compliance.

Worked with supply chain and planning teams.

Organized logistics and shipping processes.

Maintained communication with international clients and suppliers.

Import-Export Operations Specialist

Johnson Controls – Karat Güç
2006-10 — 2009-12

Managed import/export processes and documentation.

Coordinated shipments and tracked deliveries.

Supported purchasing and stock management.

Handled customer requests and operational issues.

Courses & Certifications

Letter of Credit (L/C) Reading and Application

Authorized Economic Operator (AEO / YYS)

Integrated Management Systems (IMS)

Sales & Operations Planning (S&OP)

Operational Excellence & Process Improvement

KPI & Performance Management

Compliance & Regulatory Training

Leadership & Team Management

Communication & Coaching Skills

Corporate Reputation & Personal Branding

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