Professional Summary
Detail-oriented Assistant IT Manager with 3+ years of experience overseeing IT operations, managing technical teams, and delivering timely solutions. Skilled in network administration, project management, and user training, with a track record of streamlining processes and enhancing system performance. Strong communicator adept at collaborating with cross-functional teams to implement effective IT solutions, committed to leveraging technology to drive efficiency and improve service delivery in fast-paced environments.
Experience
Assistant IT Manager
Prime BPO
2022-05 – Present
Managed IT operations and network support for a busy call center, providing technical assistance, VICIDIAL management, and desktop support to ensure seamless system performance and enhance overall operational efficiency.
Instructor
JIGSAW Engineering Technologies
2017-11 – 2018-09
Educated students following PSDF guidelines to strengthen their understanding of electrical engineering concepts, managed teams and resources to complete solar system installations on time, and collaborated with clients using PVsyst and 3D SketchUp to ensure accurate designs and high client satisfaction.
Intern
Shifa International Hospitals Limited
2017-06 – 2017-10
Assisted the Senior Software Developer in creating a Computer Management System (CMS) for the Biomedical Department, developing and maintaining web pages, graphical content, and web-based forms, while adhering to departmental policies and Joint Commission International standards; conducted routine inspections of hospital equipment, managed repair requests, coordinated technical teams, and supervised maintenance activities to ensure safety, compliance, and optimal operational performance.