Summary

HR-focused administrative professional with over 22 years of experience in higher education. Proven ability to streamline processes, maintain confidentiality, and support organizational efficiency. Skilled in HR systems, data management, and cross-functional collaboration. Experienced in managing complex systems, improving workflows, and ensuring compliance with institutional standards. Recognized for strong organizational skills, data accuracy, and effective communication.

Experience

Administrative Assistant

University of the West Indies

2005 - 2026
  • Coordinated examination processes and supported academic operations to ensure efficient and timely delivery of assessment activities.

  • Managed grade review and remarking systems, ensuring accuracy, transparency, and adherence to institutional policies.

  • Maintained confidential academic and administrative records in compliance with data protection and regulatory standards.

  • Generated staff contracts and administered employee records using Human Resource Information Systems (HRIS).

  • Monitored staff leave and attendance, ensuring accurate tracking and reporting.

  • Conducted shortlisting and selection support activities as part of recruitment processes.

  • Processed vendor payments and coordinated with service providers to ensure timely delivery of services.

  • Organized and serviced meetings, including scheduling, agenda preparation, and minute-taking.

  • Oversaw maintenance of office facilities and equipment to support smooth daily operations.

  • Assisted with financial monitoring, budgeting support, and expense tracking.

Customer Service Representative

Alberto & Lyn Ltd

2001 - 2005
  • Greet customers warmly and assist them with their shopping needs

  • Provide product knowledge, including sizing, styles, promotions, and availability

  • Operate the cash register and handle transactions accurately

Education

Master of Science

Heriot-Watt University

Human Resource Management

2017 - 2019

Bachelor of Business Administration

Australian Institute of Business

2013 - 2016

Hobbies

Strength Training and Athletic Conditioning

Courses / Awards

  • IBM Data Analyst Professional Certificate, Coursera | 2024 - 2024
  • HRCI Human Resource Associate, Coursera | 2025 - 2025

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